Solutions and enablement
I design how a product reaches the people who use it: demos, onboarding, training and support, written down so anyone on the team can run them. Start with the demo and onboarding operation.
From first demo to a live account: the demo and onboarding operation for a procurement product
After designing Sherpa Dental, I helped sell it, onboard customers and support it: about 250 demos, and a repeatable path from booking to a live account.
Procurement software: budgets and approvals, from discovery to shipped
I designed the budgeting and approval tools, tested them with the development team, and stayed with them through release, training and about 250 demos.
A commerce platform and its first store: a joint initiative, in progress
Brand, design system, data model and a working store, built with a client partner and AI coding tools, under rules I wrote so the work could be trusted.